CUSTOMER CARE
Our Customer Care team is available from
Monday to Friday
from 9 AM to 9 PM.
Have any questions or concerns?
We’re always ready to help!
Call us at
770-846-3908
or send us an email to:
RETURNS & REFUNDS
OUR GUIDELINES
RETURN PROCESS
EXCHANGE SERVICE
RECLAMATION
FAQ
SIZE INFORMATION
Please consider, all Gipay products are shown in US sizes and all products are with US size labels! For each product you can find a Size Table. The Size Table serves as an indicator to help you to find the right size. And please don't forget, if you have selected the wrong size you have the possibility to return an item.
PRODUCT AVAILABILITY IN GIPAY
ONLINE STORE
All items that you can see in the Gipay Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock only an exclusive amount of items. In that case the respective color and/or size cannot be selected anymore.
Please be aware that even if you could add an item to your shopping cart, it can still be bought by another customer until you have completed and processed your order to us. So, be fast to get the products you want.
REPAIRS SERVICE
Currently we cannot offer you a repair service.
PAYMENT METHODS
The Gipay Online Store accepts the following payment methods: Credit cards and PayPal
We accept the following Credit Cards: MasterCard, Visa and American Express. Your card will not be charged until your order has left our warehouse. When sending goods back, the amount will be credited back to your original method of payment.
Please note that all prices are shown in U.S. dollars (USD). Orders placed for both U.S. and Canadian shipping destinations are settled and charged in USD.
TAXES AND DUTIES
Taxes are calculated according to your shipping destination and itemized on the Order Summary Page. For orders shipped to a U.S. delivery address, Gipay charges state and local taxes on online transactions, as required by applicable law. For orders shipped to a Canadian delivery address, Gipay charges duties, state and local taxes on online transactions, as required by applicable law. A summary of applicable duties and taxes is shown at checkout before completing order payment.