Every article purchased in the Gipay Online Store can be returned free of charge.
You can return your item for free within 30 days.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered may not be accepted and may be sent back to the customer.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted.
Returns that do not comply with these regulations will not be accepted under certain circumstances.
For a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service. Once your return has been checked and processed by our warehouse you will be notified by email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your credit card statement, depending on your bank.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologize for any inconvenience this may cause. Currently, it is not possible to return the items to a Gipay Retail Store.
For orders shipped to Canada, Gipay cannot refund the original shipping costs, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.
For US orders you may exchange an item(s) within 30 days of receiving it. Please fill out the form enclosed in your order and send the original item(s) back to us with the exchange form filled out. Once the item(s) is received and processed we will refund your original item(s) and charge the same credit card for the new item(s). If your new item(s) is not in stock we will refund the original purchase. Please note that items purchased from a pop-up shop cannot be exchanged at the Gipay Online Store, and vice versa.
Gipay does not offer exchange services for Canadian orders. If you would like to make an exchange, simply return your current order and place a new one for the item you desire.
Any products purchased online may be returned up to 30 days after the date of purchase. You can proceed by returning your product to Gipay: for a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service at firstname.lastname@example.org or at +1 770 846 3908.